Frequently Asked Questions
1. If my cat needs to go to the vet while under your care, how is that handled?
We go over contact information when you drop your cat off or during our initial Meet and Greet. You provide us with your vets information and the contact number for yourself or a friend/family member who can act as a decision maker. If we feel your cat requires observations or medical attention we will take your cat to the vet. Whenever possible we will use your own vet and put the vet in direct contact with you or your decision maker in regards to how they proceed.
2. Will you brush my cat/play with my cat/snuggle my cat?
Yes, yes and yes! It all depends on your individual cat(s). They're all different and we get to know pretty quickly what their individual likes and dislikes are. Our goal is to make they are happy, health and stress-free. We want them to enjoy their stay and go back home as happy as they were when they arrived.
3. How do I make my payment?
We accept either cash, email money transfer or cheque. We ask that you pay either up front at the Meet and Greet or leave payment at an agreed upon location for pick up on my first visit.
4. What is your cancellation policy?
The Scratching Post requires notice of cancellation a full 5 days prior to the date of the first visit. Notice between 2 and 4 days prior to first visit will result in 50% of the total invoice for scheduled pet care payable by the pet owner. Cancellations made less than 48 hours prior to the first visit will result in 100% of the total invoice for scheduled pet care payable by the pet owner. For early returns, a credit will be applied to future bookings. There is no refund offered.
5. I would like home visits for my cat, but I'm not sure if I live in your service area?
Our service area is approximately from Barton St. to Stone Church Rd. (North to South) and from Dundurn St/Upper Paradise Rd. to Gage/Upper Gage (West to East).
6. Are you able to give medications?
Yes! We are comfortable giving oral medications, eye drops, etc. However, we are unfortunately not able to give injections.
7. What vaccinations does my cat need?
We suggest that your cat have been to your vet within the last year and be up to date on their vaccinations. If you do not vaccinate please contact us to discuss options.
If you have other questions you think should be added to this page, feel free to email us your suggestions.