Frequently Asked Questions
1. Will my cats intermingle with other cats?
No, we have one cat or family of cats in our cat rooms at each time. This means less stress and more individual attention; however, it also means our boarding space is very limited, so it's always best to book early to ensure your cats spot!
2. If my cat needs to go to the vet while under your care, how is that handled?
We go over contact information when you drop your cat off or during our initial Meet and Greet. You provide us with your vets information and the contact number for yourself or a friend/family member who can act as a decision maker. If we feel your cat requires observations or medical attention we will take your cat to the vet. Whenever possible we will use your own vet and put the vet in direct contact with you or your decision maker in regards to how they proceed.
3. How can I tell if my cat is enjoying the time away from home?
Just ask! We are happy to send photos or an update through email/text anytime during their stay to let you know how your cat is doing. Just remember, it can sometimes take a day or two for a cat to settle in.
4. How much time does my cat have out daily?
We offer cage-free boarding, so your cat is free to play, sleep and roam around the room the entire day.
5. Will you brush my cat/play with my cat/snuggle my cat?
Yes, yes and yes! It all depends on your individual cat(s). They're all different and we get to know pretty quickly what their individual likes and dislikes are. Our goal is to make they are happy, health and stress-free. We want them to enjoy their stay and go back home as happy as they were when they arrived.
6. How do you count the days you charge for and when/how do I make my payment?
We charge you for the drop-off day regardless of time. There is no charge on the pick-up day if you pick-up before noon. We accept either cash or cheque. For Boarding we require a 50% deposit when you drop off your kitty and the remaining balance when you pick him/her up. For Home Visits we ask that you pay either up front at the Meet and Greet or leave payment at an agreed upon location for pick up on my first visit.
7. What is your cancellation policy?
For Boarding: The Scratching Post requires notice of cancellation a full 7 days prior to the beginning of the scheduled booking. Notice between 3 and 6 days prior to the start of the booking will result in 50% of the total invoice for scheduled pet care payable by the pet owner. Cancellations made less than 72 hours prior to start of the booking will result in 100% of the total invoice for scheduled pet care payable by the pet owner.
For Home Visits: The Scratching Post requires notice of cancellation a full 5 days prior to the date of the first visit. Notice between 2 and 4 days prior to first visit will result in 50% of the total invoice for scheduled pet care payable by the pet owner. Cancellations made less than 48 hours prior to the first visit will result in 100% of the total invoice for scheduled pet care payable by the pet owner. For early returns, a credit will be applied to future bookings. There is no refund offered.
8. I live in Hamilton but I don't know whether boarding or home visits would be the right fit for my cat?
It really all depends on your cat and your situation but here are a couple of things to consider.
Your cats personality: If your cat is confident, gregarious and loves to be around people then boarding might be the right fit. It allows for some extra playtime and supervision. If your cat is shy and wary of new people home visits could be a better option. This allows quiet cats to stay where they're most comfortable but still provides them with some attention and companionship.
How long you will be away: Although we try to make our boarding areas as welcoming and stress-free and possible, coming to a new place can still be stressful for cats. For shorter stays, weekends or up to a week, I would recommend home visits. Depending on your cat, longer stays may be more suited for boarding.
9. I would like home visits for my cat, but I'm not sure if I live in your service area?
Our service area is approximately from Barton St. to Stone Church Rd. (North to South) and from Dundurn St/Upper Paradise Rd. to Gage/Upper Gage (West to East).
10. Are you able to give medications?
Yes! We are comfortable giving oral medications, eye drops, etc. However, we are unfortunately not able to give injections.
11. What vaccinations does my cat need?
We suggest that your cat have been to your vet within the last year and be up to date on their vaccinations. If you do not vaccinate please contact us to discuss options.
If you have other questions you think should be added to this page, feel free to email us your suggestions.